Delivery & Returns

 

We are not your average jeweller. Our pieces are made from scratch by hand with the finest materials on the planet. Orders of in-stock pieces are typically processed by our studio within 5-7 business days.

For pre-order items or custom items, our standard timing for production is approximately 3-5 weeks, but if you need your piece for a special date, please let us know by leaving an instruction at checkout (or alternatively, e-mailing orders@rockandrawjewellery.com) and we will try our best to accommodate your request!

Please note engravings add an additional 1-2 weeks to production time. 

Shipping

We ship worldwide with recorded delivery. Our delivery is free of charge on all orders over £150/$192

Once your order leaves us you will receive a tracking number to your mobile or email. Delivery typically takes 3 - 6 working days.  

Customs + Taxes

All customs, taxes and charges worldwide are included in the cost of your order.

Returns for refund - 7 day policy

If at any time during the first 7 days you decide to return your item please contact us via email orders@rockandrawjewellery.com to arrange and we shall inform you of our returns address. 

  1. Pack the item securely in original packaging. 
  2. Ship the parcel via your choice of tracked service. You do not need to purchase insured postage as your package will be covered by our insurance provided you send us the tracking number.
  3. Return shipping charges are your responsibility.

Important notes:

Items must be unused and like new to be eligible for a full refund. Items with missing pieces or exhibiting damage from misuse, abuse or negligence will be declined at our discretion.

No Return/Exchange on:

  • Custom ordered items (e.g., all Rings)
  • Sale items
  • Engraved items
  • Chains
  • Pierced earrings are also non-returnable for reasons of hygiene and safety.

All refunds are issued within 5 business days of receipt of the returned items and are applied to the same source of payment on the original order. Processing times may vary between financial institutions, please allow 7-10 business days for a credit to appear on your credit card statement.

Returns for exchange

If at any time during the first 7 days you decide you would like to exchange your item please contact orders@rockandrawjewellery.com to arrange we shall inform you of our returns address.

  1. Pack the item securely in original packaging. 
  2. Ship the parcel via your choice of tracked service. You do not need to purchase insured postage as your package will be covered by our insurance provided you send us the tracking number.
  3. Return shipping charges are your responsibility.
  4. Once your item is received your exchanged piece will be sent out within 10 business days unless otherwise stated.

Returns for repair

If at any time you wish to return your item for repair please contact orders@rockandrawjewellery.com to discuss your requirements. 

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