Free worldwide delivery including all customs & charges

Delivery & Returns

 

We are not your average jeweler. Our pieces are made to order from the finest materials & with intention. Pieces usually take 2-4 weeks to arrive.

If you need your piece for a special occasion please let us know and we will try and make it work.

Shipping

We ship worldwide with recorded delivery. Our Delivery is free of charge on all orders over £150/$192

Once your order leaves us you will receive a tracking number to your mobile and/ or email. Delivery takes 3 - 6 working days. Please note engravings add an additional 1-2 weeks to your delivery eta. 

Customs + Taxes

All customs, taxes and charges worldwide are included in the cost of your order.

Returns for refund - 7 day policy

If at any time during the first 7 days you decide to return your item please contact us via email orders@rockandrawjewellery.com to arrange and we shall inform you of our returns address. 

  1. Pack the item securely in original packaging. 
  2. Ship the parcel via your choice of tracked service. You do not need to purchase insured postage as your package will be covered by our insurance provided you send us the tracking number.
  3. Return shipping charges are your responsibility.

Important notes:

Items must be unused and like new to be eligible for a full refund. Items with missing pieces or exhibiting damage from misuse, abuse or negligence will be declined at our discretion.

No Return/Exchange on:

  • Made to order items (Rings)
  • Sale items
  • Custom ordered items
  • Engraved items
  • Pierced earrings are also non-returnable for reasons of hygiene and safety.

All refunds are issued within 5 business days of receipt of the returned items and are applied to the same source of payment on the original order. Processing times may vary between financial institutions, please allow 7-10 days for a credit to appear on your credit card statement.

Returns for exchange

If at any time during the first 7 days you decide you would like to exchange your item please contact orders@rockandrawjewellery.com to arrange we shall inform you of our returns address.

  1. Pack the item securely in original packaging. 
  2. Ship the parcel via your choice of tracked service. You do not need to purchase insured postage as your package will be covered by our insurance provided you send us the tracking number.
  3. Return shipping charges are your responsibility.
  4. Once your item is received your exchanged piece will be sent out within 10 business days unless otherwise stated.

Returns for repair

If at any time you wish to return your item for repair please contact orders@rockandrawjewellery.com to discuss your requirements.