What size are each of your pendants?
You can find the size of each pendant on its product page under the ‘Specification’ tab.
What chain lengths are available for your pendants?
For chain length information, please refer to each product page under the ‘Specification’ tab.
Can I purchase a pendant without a chain?
All of our chains are included in the overall price of our pendants. Unfortunately, we do not offer any purchases of individual pendants to be made without a chain.
Can I purchase additional or longer chains?
For additional chains, please visit the Chains section of our website.
Can I engrave my pendant?
We can only engrave our large Guardian pendants along the bottom edge of the pendant. For more information, please visit the personalisation page of our website.
What ring size should I get?To discover your ring size, simply measure the circumference of your finger or measure the diameter of your own existing ring. Then take a look at the corresponding size chart below:
If you're still left unsure, you can contact our orders team at email@example.com and we will be happy to help find your perfect size. We are also happy to create custom ring sizes, if you can't find your size on the size chart provided.
As each of our rings are lovingly made to order for you by hand, we do not accept returns or exchanges. If you would like us to re-size your ring upon receipt, please contact our orders team within 7 days - note a minimum craftsmanship fee of £70 + shipping costs will apply to any resizing service we provide.
How can I have my intentions set into my Rock + Raw pieces?
We love setting our pieces with intentions in meditation ceremonies before they leave us. If there is an intention you would like to manifest let us know and we will set your piece to represent your intention.
Intentions can be emailed to firstname.lastname@example.org
How long does it take to create my Rock + Raw piece?
We are not your average jeweller. Our pieces are made from scratch by hand with the finest materials on the planet. Orders of in-stock pieces are typically processed by our studio within 5-7 business days, unless otherwise specified on our product page.
For made to order items or custom items, our standard timing for production is approximately 8-12 weeks, but if you need your piece for a special date, please let us know by leaving an instruction at checkout and we will try our best to accommodate your request!
Please note engravings add up to an additional 3 weeks to production time.
How long does delivery take?
For delivery information, please refer to the Delivery + Returns page of our website.
Do you ship worldwide, and will I be charged customs duties and taxes?
Please visit the Delivery + Returns page of our website for shipping and other information regarding customs, duties & taxes.
Which courier service do you use?
We ship internationally with DHL Express.