WE SHIP INTERNATIONALLY - ALL CUSTOMS, CHARGES AND TAXES always INCLUDED

FAQs

 

What size are each of your Guardian Pendants?

Our Guardian Baby Pendants measure 12.5mm from base to tip.

Our Guardian Medium Pendants measure 18 mm from base to tip.

Our Guardian Large Pendants measure 23.5mm from base to tip.

Our Men's Guardian Pendants measure 25mm from base to tip.

 

What size are the Aura Pendants?

Aura Pendant - 20.5 mm diameter frame from flat edge to flat edge, suspended on either a 16", 18" or 20" chain at your request.

Aura Crescent Pendant - 22 x 11.5mm diameter frame from corner to corner, suspended on a either a 16", 18" or 20" chain at your request.

Aura Earrings - 20.5 mm diameter frame from flat edge to flat edge suspended on a 45mm chain with a stud bar fitting.

Aura Ring - 20.5 mm diameter frame from flat edge to flat edge and a slim 2mm width ring band.

 

What chain lengths are available for your Guardian or Talisman Pendants?

Our Guardian Baby Pendants are made with a prefixed chain adjustable from 16" to 18" & 20". Our Talisman Baby Pendants are suspended from a detachable chain adjustable from 16" to 18".

Our Medium and Large Pendants come with an 18" chain. We alternatively provide a 16″ or 20″ chain free of charge – just select your preference upon checkout. If you prefer a longer chain of 24" or 32" you can purchase one separately for an additional charge.

Our Men's Guardian Pendants come with a 24" thick and durable chain. For our silver and black sliver pieces, you can purchase a longer chain of 30" or 36" separately for an additional charge.

 

Can I purchase a pendant without a chain?

All of our chains are included in the overall price of our pendants. Unfortunately, we do not offer any purchases of individual pendants to be made without a chain.

 

What ring size should I get?

To discover your ring size, simply measure the circumference of your finger or measure the diameter of your own existing ring. Then take a look at the corresponding size chart below:

 

Ring Size Circumference Diameter
US 5 49.3mm 15.7mm
US 5.5 50.6mm 16.1mm
US 6 51.9mm 16.5mm
US 6.5 53.1mm 16.9mm
US 7 54.4mm 17.3mm
US 7.5 55.7mm 17.7mm
US 8 57.0mm 18.1mm
US 8.5 58.3mm 18.5mm
US 9 59.5mm 19.0mm
US 9.5 60.8mm 19.4mm

 

If you're still left unsure, you can contact our orders team at orders@rockandrawjewellery.com and we will be happy to help find your perfect size. We are also happy to create custom ring sizes, if you can't find your size on the size chart provided.

As each of our rings are lovingly made to order for you by hand, we do not accept returns or exchanges. If you would like us to re-size your ring upon receipt, please contact our orders team within 7 days - note a minimum craftsmanship fee of £70 + shipping costs will apply to any resizing service we provide.

 

How can I have my intentions set into my Rock + Raw pieces?

We love setting our pieces with intentions in meditation ceremonies before they leave us. If there is an intention you would like to manifest let us know and we will set your piece to represent your intention.

Intentions can be emailed to orders@rockandrawjewellery.com

 

How long does it take to create my Rock + Raw piece?

We are not your average jeweller. Our pieces are made from scratch by hand with the finest materials on the planet. Orders of in-stock pieces are typically processed by our studio within 5-7 business days, unless otherwise specified on our product page.

For made to order items or custom items, our standard timing for production is approximately 8-12 weeks, but if you need your piece for a special date, please let us know by leaving an instruction at checkout and we will try our best to accommodate your request!

Please note engravings add up to an additional 2 weeks to production time.

 

How long does delivery take?

Once your order leaves us you will receive a tracking number to your mobile or email. Delivery typically takes an additional 3-6 working days.

 

Do you ship worldwide, and will I be charged customs duties and taxes?

We ship worldwide, recorded delivery. Our delivery to you is free of charge on all orders over £200. All customs, taxes and charges worldwide are included in the cost of your order.

Unfortunately, we are unable to ship to certain countries due to customs restrictions. Please visit our Delivery + Returns page for more information. 


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