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Terms of Service

CONTRACT OF SALE

We must receive payment in whole for the price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been received by sending an e-mail to you at the e-mail address you provide in your order form. This is not an Order Acceptance from Rock + Raw. Our acceptance of your order takes place on the dispatch to you of the products ordered unless we notify you that we do not accept your order, or you have cancelled your order in accordance with the clause 'Right for you to cancel your contract' below. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify do not use this site.

Payment Options

We accept Visa, MasterCard, American Express and Maestro.

When you place your order, you will be asked to submit a credit card number over the internet. We secure all payment transaction using the latest encryption technology (Secure Socket Layer or SSL) via Stripe. Stripe is a PCI Service Provider Level 1. Please note, billing address must match the address on file with your credit card company.

Pricing

  1. The prices payable for goods that you order are as set out in our website.

  2. Please note that prices in all printed publications are correct at the time of publication and we reserve the right to amend these without prior notification.

  3. All sale orders are non refundable

Right for you to cancel your contract. If you would like to return your piece for a refund or exchange please contact orders@rockandrawjewellery.com

All requests for returns must be made within 7 days of receiving your piece. We do not offer refunds for made to order pieces, custom pieces or those with an engraving. In these cases we are happy to exchange your piece for one of similar value.

Cancellation by us

  1. We reserve the right to cancel the contract between you and us if:

  • We have insufficient stock to deliver the goods you have ordered;
  • we do not deliver to your area; or
  • one or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

  1. If we do cancel your contract we will notify you by e-mail or by telephone, and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Delivery of goods to you

  1. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.

  2. All orders are delivered using recorded delivery

  3. You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

  4. If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

  5. Orders of in-stock pieces are typically processed by our studio within 5-7 business days. Once your order is processed, delivery typically takes an additional 3-6 working days.

  6. For pre-order items or custom items, our standard timing for production is approximately 8-12 weeks. Engravings add an additional 2 weeks to production time. Once we have finished production of your pre-order or custom item, delivery typically takes an additional 3-6 working days.

  7. Our delivery is free of charge, including all customs charges and taxes unless single orders of chains in which case there is a flat rate delivery charge.

Liability

  1. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, notify us by e-mail of the problem within 7 days of the delivery of the goods in question.

  2. We cannot be held responsible for any delays once the goods have left us and are in possession of the courier

Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by e-mail to our contact address at orders@rockandrawjewellery.com and all notices from us to you will be displayed on our website from time to time.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Third Party

  1. Third Party Rights: Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Governing Law

Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.

Entire Agreement

  1. These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

  2. We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.

Trade Marks

Rock and Raw Ltd is the operator of www.rockandrawjewellery.com All trademarks, product names and company names or logos cited herein are the property of their respective owners. No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.

Events Beyond our Control

We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Our Rights

We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website. 

Email

For any questions relating to these Terms of Service, please contact us via email at orders@rockandrawjewellery.com

Office address

Rock and Raw Limited

191 Wood Lane

Huckletree West
London
W12 7FP

United Kingdom